SATISFACTION GUARANTEE

I know that when you shopped for a home heating appliance you had plenty of choices. Each place you went had their pros and cons. Some people were nice. Some not so nice.

I want you to know that I appreciate that you have decided to do business with my boys and I. Without you, we’d have no reason to be here and we are grateful. Thank you!

Now that you are a customer, you can take it easy and know that you’re in good hands. Whatever it is you purchased from us, I personal guarantee that you will absolutely love it or I don’t want you to keep it. That’s right, I WANT IT BACK. If for any reason, within the first 30 burn days you find your choice doesn’t quite do what you expected, I will take it back and give you 100% credit toward a more suitable product of equal or greater value. No restocking fees. No fine print. Guarantee applies to product only. If you need a professional to uninstall and reinstall, you will need to cover that expense. I am very proud to offer this additional assurance to you. No other shop will take a product back, even if it’s still in the box! When you buy from Jack, you get peace of mind at no additional cost.

Take a 15 minute break and listen to the news and you will quickly see how unethical American Business has become and with no accountability to the public. I’ve come a long way over the last 15 years to be the region’s most trusted and respected hearth professional. My numerous accolades from manufacturers and educational organizations mean very little to me if YOU, My Customer, do not trust me or respect my guidance in your decision. In the end, it is your satisfaction that allows me to sleep at night.

While the other guys are putting INC or LLC after their name so the owner can protect himself from his customers, I guarantee my business with my most valuable posession, my good name.  Maybe I’m a little old fashioned. Then again, maybe that’s why people know that when they call Jack, they get straight talk and no BULL.

Jack’s Stove Shop is owned and operated by Jack Galloway, a veteran of the hearth industry. Jack’s Sons, Kaine, Zach, and Noah can be seen helping out around the shop after school. Jack has been the area’s most well-known and trusted stove guy for over 15 years. Our new Black Mountain showroom is set to open early 2009! We are very excited about that and look forward to seeing you there. Stay tuned for more information about the new showroom opening.

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SPECIAL ORDERS

From time to time you may need a special item that I don’t stock. I am happy to make special orders. However, special order are very expensive for me. The product costs more. Shipping costs more. To be honest, it is more of a courtesy than anything. For that reason, I have had to make it a policy that special orders are final and non-refundable except for damaged or defective items.

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PAYMENT TERMS

Payment in full is due at the time of sale. You are welcome to leave your purchase for me to warehouse until you need it, but you must pay in full for products purchased.

I accept cash, check, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER.

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